With Join It, you can easily refund a membership payment directly from your admin tools.
You can either:
- Find the associated Membership and then click on the respective payment at the bottom of the membership record, or
- Navigate directly to the payment via the Finances section
Either way, you'll end up on the payment record, which looks similar to the screenshot below.
From there, you'll want to click the 'Refund Payment' link -- a confirmation message will ask you to confirm that you want to actually process a refund (we confirm because a refund will be immediately issued and this can not be reversed).
Once you confirm, the refund will be processed and a refund receipt will appear within Join It (associated with this membership record).
Within Stripe, you can do full and partial refunds. You'll just navigate to the Members account within Stripe by searching for the Member. Then you'll find the payment you wish to refund, click the Refund button, and type in the amount you wish to refund!