When a membership record is created by an organization admin on behalf of a member, there won't be a password set for them. 

So, Join It provides a quick workflow for members to claim their password -- so that they can update their account information, payment details, or view the status of their membership. 

Step 1: Visit the Organization's profile and click 'Login'

The first step for a member to set their password is to visit the profile of their organization and below the membership types, there is a prompt for 'Already a member? Login'. They should click 'Login'. 

Alternatively, you can direct them to your the 'members' part of your profile -- which would prompt them to login immediately (you can find the URL for this part of your profile by adding '/members' to the end of your profile URL).

Step 2: Enter their email address

Clicking on 'Login' will bring up a modal prompting them to enter their email address. When they enter their email, Join It will check to see if they have a password set. 

If they have a password, then Join It will prompt them to login immediately. 

If they do not have a password, then Join It will automatically send them an email with a password reset link. 

Step 3: Check their email for a password reset link

If they had not previously set a password, then Join It will automatically send them an email with a password reset link. Clicking on the link will take them to set their password. Once a password is set, they will be redirected to their memberships for the organization.

Questions? 

If the organization or members have any questions about setting passwords on member accounts, then feel free to contact us.

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