Member Experience

Learn what your members can do on Join It.

Mitch Colleran avatar Leah Pelkey avatar
8 articles in this collection
Written by Mitch Colleran and Leah Pelkey

How members can switch Membership Types during Renewal

Learn more about how Join It makes it simple for your members to switch Membership Types (upgrade / downgrade) during their renewal process
Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

Seeing from a members perspective

Learn how to see things the way your members do
Leah Pelkey avatar
Written by Leah Pelkey
Updated over a week ago

Switching the Language of Join It

Learn how to update your Account's language setting on Join It
Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

How members can use their Digital Membership Cards

Learn more about how members can view and use their Digital Membership Cards
Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

How members can view and download their payment receipts and invoices (in PDF)

Learn how members can view and download their receipts/invoices for their membership payments
Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

How Members claim an account and set a password

Learn how your members can claim their account to update information, payment details, and manage their membership.
Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

How does a Member update their payment card?

Members can update their credit card or other payment information by logging into their profile with your organization.
Leah Pelkey avatar
Written by Leah Pelkey
Updated over a week ago

How members can cancel their memberships

Members can cancel their membership or recurring payment by logging into their member portal
Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago