Member Experience
Learn what your members can do on Join It.
9 articles in this collection
Written by Mitch Colleran and Leah Pelkey
Written by Mitch Colleran and Leah Pelkey
Adding Group Members via Member Portal
Learn how your members can view their Groups and add additional Group Members
Written by Mitch Colleran
Updated this week
Updated this week
How members can switch Membership Types during Renewal
Learn more about how Join It makes it simple for your members to switch Membership Types (upgrade / downgrade) during their renewal process
Written by Mitch Colleran
Updated this week
Updated this week
Seeing from a members perspective
Learn how to see things the way your members do
Written by Leah Pelkey
Updated this week
Updated this week
Switching the Language of Join It
Learn how to update your Account's language setting on Join It
Written by Mitch Colleran
Updated this week
Updated this week
How members can use their Digital Membership Cards
Learn more about how members can view and use their Digital Membership Cards
Written by Mitch Colleran
Updated this week
Updated this week
How members can view and download their payment receipts and invoices (in PDF)
Learn how members can view and download their receipts/invoices for their membership payments
Written by Mitch Colleran
Updated this week
Updated this week
How Members claim an account and set a password
Learn how your members can claim their account to update information, payment details, and manage their membership.
Written by Mitch Colleran
Updated this week
Updated this week
How does a Member update their payment card?
Members can update their credit card or other payment information by logging into their profile with your organization.
Written by Leah Pelkey
Updated this week
Updated this week
How members can cancel their memberships and/or automatic rebilling
Members can cancel their membership or recurring payment by logging into their member portal
Written by Mitch Colleran
Updated this week
Updated this week